Policy

There are no returns or exchanges. Please make sure you choose the correct color, size, and quantity before purchasing. Please make sure you read and agree with the processing and shipping times before purchasing.

BY PURCHASING, YOU ARE AGREEING TO THE FACT THAT YOU ARE RESPONSIBLE FOR YOUR ITEMS AFTER I HAVE SHIPPED THEM. IF AN ITEM IS MARKED AS DELIVERED, YET A CUSTOMER CLAIMS THEY HAVE NOT RECEIVED IT, SPOILED BEAR IS NOT RESPONSIBLE. A REFUND WILL NOT BE GIVEN. IT IS THE CUSTOMER’S RESPONSIBILITY TO TRACK THEIR PACKAGE AND CONTACT USPS TO LOCATE THIER PACKAGE. A refund will not be granted!

Refunds Will Only Be Given If They Are Requested BEFORE Your Blank Hoodie/Crewneck Has Been Ordered & BEFORE Your Hoodie/Crewneck Has Been Embroidered. If Your Blank Hoodie/Crewneck Has Already Been Ordered, But Not Yet Worked On, A Partial Refund May Be Granted. If Your Hoodie/Crewneck Has Already Been Embroidered, A Refund Will NOT Be Granted. 



Processing and shipping times are estimates. Each hoodie and/or crewneck takes about 1 hour & 50 minutes - 2 hours to make! Customs orders take up to 2-4 hours to create. I can easily reduce the amount of stitches and therefore the amount of time it takes to make a hoodie/crewneck, but I choose not to because I refuse to sell you 💫crap💫. Quality time results in quality items. I am a one-person operation and constantly work to provide you with perfection.